How to recover a lost admin password

The documentation on this page is about to give you a brief description of how easily you can restore the lost admin password of your Ozeki system. Recover a lost Admin password takes just about 2 minutes and does not require any further technological knowledge. You just need to follow the simple instructions on this page. So, let's get started!

First, you need to stop Ozeki 10 service. To do so, open the services.msc, search the Ozeki service from the list and click on "Stop service" (Figure 1).

stop ozeki service
Figure 1 - Stop Ozeki service

After you stopped the service, go to the "Data" folder of Ozeki 10. If you followed the default installation process of Ozeki 10, you can find the "Connections" folder in "C:\Program Files\Ozeki\Data\Communication\" Click on "C__admin_localhost" file in the folder and delete it (Figure 2).

delete admin config file
Figure 2 - Delete admin config file

Now you need to start Ozeki 10 service by clicking on "Start service" option as you can see in the Figure 3.

start ozeki service
Figure 3 - Start Ozeki service

If the Admin user configuration file is missing during the Ozeki 10 booting process, it will be regenerated with the default settings (Figure 4).

admin config file regenerated
Figure 4 - Admin config file regenerated

Finally as the Figure 5 shows you are able to login with the default Admin password which is "admin".

enter default password
Figure 5 - Enter default password

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